WHAT WE THINK AND FEEL IS WHAT WE PROJECT TO OUR CUSTOMERS
One of our Account Executives brought Broadcasting Happiness to our attention back in February. We have since purchased several books, and at our March Sales Meeting we will be doing a presentation to two sales teams in Southern California. We are so excited to share the wisdom and how power leads can make such a difference! All AEs are getting a book signed by our Owner and CEO, all management in our two offices have also received a book.
We are embracing your theories and can’t wait to see the results that follow. As the sales manager for one office, I have promoted this: “What we think and feel is what we project to our customers.” Our attitudes are such a vital part of our success and HAPPINESS!
We are in a very stressful industry – wholesale mortgage business so it can be very hard to keep calm and manage expectations. Starting our day with “What are you grateful for?” and our Friday calls with one person sharing “something good” has made a difference. Thank you for your work, your book and helping teach how the little changes can make a big difference.